Our world has changed and the Crosswalk Digital Group has been built with those changes in mind. Over the last several years, organizations have rethought how they address digital strategy and website development. Waterfall is giving way to Agile and Lean. The process of conducting UX research is moving from discrete periods of discovery and validation to an environment of ongoing iteration and constant experimentation. UX teams, developers, and project managers are no longer separated by distance, culture, and viewpoint. They now sit side-by-side in some organizations and regularly meet face-to-face in most. In addition, the technological landscape has changed. Research participants no longer need to be interviewed onsite at a central testing facility. They are both willing...